SAP Basis Support
Comprehensive management and maintenance of your SAP landscape — from system administration and transport management to performance optimization, security hardening, and high availability. Our certified Basis experts keep your systems stable, secure, and running at peak performance.
What we deliver
System Administration
Instance start/stop procedures, profile management, parameter tuning, user administration, role and authorization management, audit logging, and health check routines.
System Maintenance & Patching
VM and OS patching, SAP support package and kernel updates, database patch management, security vulnerability remediation, and change impact analysis before every update.
Transport Management
Transport request creation and management, controlled import across dev/test/prod, transport log analysis, approval workflows, rollback procedures, and landscape configuration (STMS).
Performance Optimization
Bottleneck analysis, buffer and memory tuning, CPU and I/O optimization, transaction performance analysis, batch job scheduling, background work process management, and load balancing configuration.
Security & Compliance
Security configuration and hardening, vulnerability assessments, access control management, encryption and secure communications, security audits, audit trail management, and regulatory compliance reporting.
Backup & Disaster Recovery
Database and file system backup scheduling, HANA Backint configuration, point-in-time recovery setup, disaster recovery planning and testing, RTO/RPO validation, and recovery runbooks.
Service level options
| Model | Coverage | Best For |
|---|---|---|
| 24/7 Managed | Round-the-clock monitoring, alerting, and incident response | Production-critical SAP landscapes |
| Business Hours | Support during standard business hours with on-call escalation | Standard operations with planned maintenance |
| On-Demand | Task-based support for specific activities or incidents | Project-based or augmentation needs |
| Proactive Monitoring | Continuous health checks, capacity planning, and issue prevention | Organizations wanting to avoid incidents before they happen |
How we work
Onboarding
We audit your current system landscape, documentation state, open issues, and operational processes — establishing the monitoring baseline and taking over defined responsibilities in a controlled handover.
Stabilize
We address open findings, apply pending patches, improve monitoring coverage, and document system-specific quirks — ensuring a stable and well-understood baseline before scaling operations.
Operate
Regular maintenance cycles, change management, performance reviews, backup verification, and security assessments — all executed to agreed SLAs with full audit trail.
Optimize
Quarterly service reviews, capacity planning, proactive performance tuning, and roadmap alignment — continuously improving your SAP landscape as your business evolves.
Ready to stabilize your SAP operations?
Let’s talk about your Basis needs.
Tell us about your current SAP landscape and operational challenges — we’ll design a support model that keeps your systems running at peak performance.
Get in touch →